Contact
Write to us if you found an incorrect fact, if you are a journalist, if you work for an operator and want us to verify your licence, or if you need guidance on responsible gambling. We do not handle accounts or withdrawals: each casino deals with those. We reply by email within 5 working days.
- Author
- [VERIFICAR] Name of the legal editorRegulation and responsible gambling editor
- Updated
- Last updated: Initial publication
Contact
- contacto@onlinecasinochile.com[VERIFICAR buzón real antes de publicar]
- Publisher
- Matching VisionsPostal address: [VERIFICAR]
Why write to us
| Reason | What to include in your email |
|---|---|
| Correct a fact in a review or guide | The page URL, the fact you think is wrong and, if you have it, the source (a screenshot of the terms, a link to the regulator). |
| Report a problem with a casino (withheld withdrawal, closed account) | Operator name, date of the request, screenshots of the casino's chat or email. We log it in the review with the date; we cannot manage your account. |
| Ask us to review a new casino | The exact domain you use from Chile and, if you know it, the licence it claims. |
| Operators: verify a licence or correct a listing | Name of the licence-holding company, licence number and a link to the regulator's register. We do not accept promotional texts or payment for placement. |
| Press and research | Outlet or institution, topic and deadline. We can share data from our tests with dates and sources. |
What we do not handle
This site is an independent guide: it is not a casino. We do not open or close accounts, we do not process deposits or withdrawals and we have no access to your balance. If your question is about an account, the only channel is the operator's support team. If the operator does not answer, tell us: every review states how support behaved, and withheld withdrawals lower the score.
How we handle corrections
- We read your email and check the fact against the primary source (the operator's terms, the regulator's register, the official ruling).
- If needed, we correct the page and record the change, with the date, in its history. If the error affected a score, we recalculate it according to our methodology.
- We reply with the outcome, even if we decide not to change anything.
Usual response time: 5 working days. [VERIFICAR compromiso real del equipo]
If you need help with gambling
If you are writing because gambling is causing problems for you or someone close to you, we will point you to the Chilean organisations that handle these cases. You will also find them on our responsible gambling page. In an emergency, go to the nearest emergency service.
Data we keep when you write to us
Your email address and the content of your message are kept only to reply to you, as set out in our privacy policy. You can ask us to delete them at any time.
Frequently asked questions
Can you help me recover a withdrawal a casino will not pay?
We cannot step into your account or force an operator to pay: we are not the casino and we are not a regulator. What we do is log your case, with the date and evidence, in the operator's review, because withheld withdrawals lower its score. Write to us with screenshots of the withdrawal request and of the chat reply.
Do you accept sponsored reviews or texts from operators?
No. Every review is written by our team after testing the casino with a real account. An operator can ask us to verify its licence or to correct a fact with evidence, and that is all.